We are pleased to be able to offer free packing, shipping, and insurance on every piece we send to UK mainland. If you live outside this area then feel free to contact us prior to any purchase for a personal shipping quotation – info@doeandhope.com.

Once we have your specific location we will then be able to provide a quote for you to confirm, before we ship.

We use Mail Boxes Etc to professionally ship, insure and package our wares over 5kgs. Below this weight we use Royal Mail Special or Recorded delivery. Next day delivery services are naturally available with both carriers, with a two-day service being the standard.

All items will be shipped within three working days from receiving the order (assuming all credit checks are cleared).

We will notify you as soon as the item has been shipped with any tracking numbers available.

If paying by credit card, we can only ship to the billing address of that card. However with some credit card companies you can add extra addresses to your account to enable the shipping to a third party or business address.

We comprehensively insure all items until the item is received or signed for. If we could ask that you inspect your order as soon as it arrives, and in the event your item is damaged during shipping to notify us immediatley with photographs of the packaging, and of the item itself. The shipping company is ultimately responsible to reimburse you for any damage that occurs during shipping and will reimburse any restoration costs on receipt of a repair invoice, though we will take care of this process for you. In the event that the item is not repairable, or not suitable for restoration and needs to be returned, then we cannot be held accountable to fund, or be responsible for, the return shipment. Once the return is duly received we will issue the refund.

Please satisfy yourself with any regulations, import tax and duties for the country of destination of your order.

All items can also be collected from us by request.