How to Order, Delivery, Payment & Returns

Postage & Shipping

• We are pleased to be able to offer free packing, shipping, and insurance on every piece we send to UK mainland. If you live outside this area then feel free to contact us prior to any purchase for a personal shipping quotation – info@doeandhope.com. Once we have your specific location we will then be able to provide a quote for you to confirm, before we ship.
• We use Mail Boxes Etc to professionally ship, insure and package our wares over 5kgs. Below this weight we use Royal Mail Special delivery. Next day delivery services are naturally available with both carriers, with a two-day service being the standard.
• All items will be shipped the same day or the next working day, from receiving the order (assuming all credit checks are cleared).
• We will notify you as soon as the item has been shipped with any tracking numbers available.
• If paying by credit card, we can only ship to the billing address of that card. However with some credit card companies you can add extra addresses to your account to enable the shipping to a third party or business address.
• We comprehensively insure all items until the item is received or signed for.
• Please satisfy yourself with any regulations, import tax and duties for the country of destination of your order.
• All items can also be collected from us by request.

How to Order

• The web: www.doeandhope.com You're here. Our user-friendly and fully secure website.
• By phone: +44 (0)7729 213013
• By fax: +44 (0)1799 525101
• By email: info@doeandhope.com

Payment

• Credit and Debit cards including Visa, Mastercard, Maestro, Visa Electron and American Express via our secure online Worldpay gateway checkout.
• Paypal
• Cheque - Made payable to Doe and Hope. Post to: Doe & Hope. 58 Castle Street, Saffron Walden, Cambridgeshire, CB10 1BJ.
• BACS Transfer – Details on request.
• Cash - We are happy to accept cash if you decide you wish to collect from us.

Guarantees, Returns & Refunds

• Unless otherwise stated in the description of an item, we guarantee that all our wares are sold without damage or repair, and, where applicable, with Hallmarks that are clearly readable.
• With every item purchased you will receive a receipt, detailing the date or circa date of manufacture, a full description and the price paid. This receipt should be kept for your records and for insurance purposes.
• If, in the unlikely event you find an item has been miss-described, for example in attribution, period, or maker, we will happily to refund you the full purchase price and any costs for shipping or postage, providing we are notified of the defect in writing within 7 days of receipt of the item.
• None of the above affects your statutory rights as a United Kingdom consumer.