Shipping Policy

We are pleased to be able to offer free packing, shipping, and insurance on every piece we send to UK mainland. If you live outside this area then feel free to contact us prior to any purchase for a personal shipping quotation – info@doeandhope.com.

Once we have your specific location we will then be able to provide a quote for you to confirm, before we ship.

We professionally pack pieces in house and ship using either Royal Mail, Parcelforce, UPS or Fedex depending on the size of the item in question for our shipments. For freight shipments of large pieces we use The Courier Group, an independent courier company who operate a blanketed service. All piece prices listed on the website are inclusive of the courier services named above so the price you see is the total price you will pay.

All items will be shipped within three working days from receiving the order (assuming all credit checks are cleared).

We will notify you as soon as the item has been shipped with any tracking numbers available.

If paying by credit card, we can only ship to the billing address of that card. However with some credit card companies you can add extra addresses to your account to enable the shipping to a third party or business address.

We comprehensively insure all items until the item is received or signed for. If we could ask that you inspect your order as soon as it arrives, and in the event your item is damaged during shipping to notify us immediatley with photographs of the packaging, and of the item itself. The shipping company is ultimately responsible to reimburse you for any damage that occurs during shipping and will reimburse any restoration costs on receipt of a repair invoice, though we will take care of this process for you. In the event that the item is not repairable, or not suitable for restoration and needs to be returned, then we cannot be held accountable to fund, or be responsible for, the return shipment. Once the return is duly received we will issue the refund.

Please satisfy yourself with any regulations, import tax and duties for the country of destination of your order.

All items can also be collected from us by request.

Storage

Unless agreed with us in writing on sale we are at liberty to charge £1 per day plus VAT for storage of unclaimed items, commencing 14 days from the date payment was received. We will store your item free of charge for you for 14 days from purchase. Longer periods of free storage for purchased items can be discussed but must be agreed at the time of sale.

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